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Check eSIM compatibility for your phone or device
The number of eSIM-compatible devices is growing rapidly. To find out if your device supports eSIM, check our list of eSIM-enabled devices.
Check compatibility listHow it works?
Here are 4 easy and quick steps to get your eSIM connectivity.
Buy
Select an eSIM plan, register on the platform, and complete your purchase.
Install and Activate
Scan the QR code to install the eSIM. Your line will be activated with the first data usage.
Manage
View line details and control the eSIM from your personal account.
Refill
Refill your eSIM with a new data plan whenever you need additional connectivity.
Frequently asked questions
There are three eSIM installation methods available.
Method 1. Using an Installation Link
Take the following steps to install eSIM on Apple devices (iPhones and iPads) with iOS 17.4 or later versions:
After successful payment, you’ll see the installation link on the Confirmation page. (You can also find it in the QR-code section of the line’s “More Details” page. The link, QR code, and activation code will also be emailed to you.)
Using your Apple device, click the installation link. This will initiate the eSIM installation process.
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Once the process starts, follow the prompts on your device to complete the eSIM installation.
You can also share this link via other apps, making it easy to access from various platforms if the installation happens on a compatible Apple device.
Method 2. Using a QR Code
To add a new eSIM to your iOS device: go to Settings > Cellular > Add Cellular Plan, and then position the QR code in the frame. Scan the QR code and select “OK.”
Method 3. Using an Activation Code
If your device can’t scan the eSIM QR code, you can manually add your account using the provided activation code (LPA). Go to Settings > Cellular > Add Cellular Plan > Choose “Enter Details Manually” (located under the scanner) > Enter the following details:
- SM-DP+ Address: XXX
- Activation Code: YYY
Activation
Once the eSIM is added to your device, please follow the instructions below to activate the eSIM plan in your iOS device settings and start using the data immediately.
- Turn on your eSIM under Cellular/Mobile Plan.
- If you want to use both your lines, turn on “Allow Cellular Data Switching” from the Cellular/Mobile Data menu. However, if you want to use only the eSIM, then turn it off to avoid charges on your other line.
- Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas). You will not incur any additional charges from us with the Data Roaming option enabled.
Note: The eSIM can be installed only once. If you lose or change your device or accidentally remove the eSIM, please contact our support team for further assistance.
There are 3 ways to add an eSIM to your device (please note these steps may differ depending on your device):
Option 1 – By scanning the eSIM QR Code
To scan the QR Code and set up your eSIM, please follow these steps:
- Go to your account to find your QR code
- Scan your QR code and add the confirmation code if prompted
- If necessary, go to Network & Internet and tap on the Mobile network to set the correct APN listed in the Additional Info which is at the bottom-right of the selected data package page.
- Turn on eSIM under Mobile Network
- Enable Mobile Data
- Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)
If you still don’t have connectivity, please check your APN (access point name) settings, probably your APN was not set automatically. You can set the APN manually, please find the APN details in your account > eSIM lines>More information
Option 2 – manually change APN settings on an Android mobile phone
- From the home screen, tap the Menu button.
- In the phone configuration, select “Wireless and network.”
- Tap the “Mobile Networks” option.
- Scroll down and tap on “Access point name or APN.”
- Tap on the three-dot menu in the upper right corner of the screen.
- Tap on “New APN” and enter the APN details from your account > eSIM lines>More information.
Once it’s done, click on the ‘Save’ option in the upper right corner of the screen.
Option 3 – By adding the eSIM manually
If you are experiencing issues scanning the QR code or are unable to scan the QR code, you can enter eSIM details manually. Please follow these steps:
- Go to your account to find your QR code
- Go to Settings on your device
- Tap on Network & Internet
- Tap the Add icon next to Mobile Network
- Tap Next when asked, “Don’t have a SIM card?”
- Tap Enter Code Manually. You will be asked to enter your SM-DP+Address in the following format: LPA:1$SMDP+ADDRESS$ACTIVATIONCODE
- Turn on your eSIM under Mobile Network
- Enable Mobile data
- Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)
- If you still don’t have connectivity, please check your APN (access point names) settings, probably your APN was not set automatically. You can set the APN manually, please find the APN details in your account > eSIM lines > More information
The eSIM QR code is unique and can be installed only once. If you have lost or changed your device or removed the eSIM accidentally, you need to purchase a new one.